Refund Policy

At Slimedunk, we strive to provide high-quality slime products and ensure customer satisfaction. While we do not typically accept refunds or returns, we understand that there may be instances of product damage during transit. In such cases, please follow our refund policy:

1. Damaged Products: If you receive a damaged product from Slimedunk, please contact us via email at info@slimedunk.com within 3 days of receiving the item. Provide the following information:

   • Order number
   • Detailed description of the damage
   • Picture evidence of the damage
     
     
     

2. Evaluation and Resolution:

   • We will review your case upon receiving the necessary information and evidence.
   • If the damage is verified, we will offer one of the following solutions: a. Replacement: We will send you a new, undamaged product free of charge. b. Refund: We will issue a refund for the damaged product.
     
     
     

3. Non-refundable Situations:

   • Products that have been used, altered, or damaged due to misuse or mishandling after delivery are not eligible for refunds.
   • Minor variations in color or texture, which are inherent to handmade slime products, do not qualify as damage.
     
     
     

4. Communication:

   • We aim to respond to refund requests within [insert timeframe, e.g., 48 hours].
   • Please ensure that your email includes all the necessary information and clear pictures to expedite the process.
     
     
     

If you have any further questions or concerns, please contact us at info@slimedunk.com. We appreciate your understanding and support.

Thank you for choosing Slimedunk!